Terms of Service — BowtieOS

1. Agreement

By accessing or using BowtieOS (the "Service"), you agree to these Terms of Service. BowtieOS is a field operations platform for construction and trade contractors. The Service is operated by Bow Construction ("we," "us," or "our").

Access is by invitation only. Your account is created by your company administrator. These terms apply to all users — administrators, office staff, field crew, subcontractors, and viewers. If you use the Service on behalf of a company, you represent that you are authorized to bind that company (the "Customer"), and "you" includes that company. If you do not agree to these terms, do not use the Service.

2. Your Account

You are responsible for keeping your credentials secure. Do not share your password.
You must be an invited employee or contractor of an authorized company to use the Service.
You agree to use the Service only for legitimate field operations and office management tasks.
Account access is revoked by your company administrator when employment ends; the Customer is responsible for deactivating accounts promptly.
You are responsible for all activity under your account until you notify us that it has been compromised.

3. Subscriptions, Fees & Payment

Paid plans are billed in advance on a recurring monthly basis at the rate for the plan the Customer selects, and renew automatically until cancelled.
Payment is processed by Stripe. The Customer authorizes recurring charges to its payment method.
Fees are non-refundable except where the law requires otherwise; cancelling stops future renewals but does not refund the current period.
We may change pricing with at least 30 days' notice to the Customer's administrator; changes apply from the next renewal.
If payment fails or an account is past due, we may — after notice — suspend the workspace until payment is made. Data is retained during suspension per Section 12.
Fees are exclusive of taxes; the Customer is responsible for any applicable sales or use taxes other than taxes on our income.

4. Your Company's Data

All data entered into the Service — project information, measurements, photos, estimates, client records, and documents — belongs to the Customer ("Customer Data"). We do not claim ownership of Customer Data. The Customer grants us a limited license to host, store, back up, process, transmit, and display Customer Data solely to provide and secure the Service.

You are responsible for the accuracy and legality of the data your company inputs. Do not upload data you do not have the right to share, including confidential third-party information or another person's personal data collected unlawfully.

5. Acceptable Use

You agree not to:

Attempt to access data belonging to another company or user
Probe, scan, or test the security of the Service without our prior written authorization
Reverse engineer, decompile, scrape, or copy any part of the Service
Use the Service to transmit malware, spam, or illegal content
Interfere with or disrupt the Service or its infrastructure, or impose an unreasonable load on it
Share access credentials, resell access, or grant unauthorized access to the Service
Use the Service to monitor or track any person unlawfully (see Section 7)

6. The Service Is a Tool — You Are Responsible for the Work Product

The Service provides tools for capturing measurements, building estimates and pricing (including formulas your company configures), generating proposals, contracts, invoices, and pay applications, scheduling crews, and attributing labor hours. The output of these tools depends on the data, formulas, rates, and templates your company enters, and we do not review or verify them.

The Customer is solely responsible for reviewing and verifying every measurement, quantity, price, estimate, proposal, invoice, pay application, and schedule before relying on it or presenting it to its own customers.
Documents generated by the Service (including any default template text) are drafts for the Customer's use — they are not legal, accounting, engineering, or professional advice, and the Customer should have its own contracts reviewed by its own counsel.
We are not a party to, and have no responsibility for, any contract, bid, warranty, or obligation between the Customer and the Customer's clients, suppliers, or subcontractors.
To the maximum extent permitted by law, we are not liable for losses arising from errors in bids, fabrication, ordering, invoicing, payroll, or scheduling that result from data or formulas entered into the Service or from a failure to verify the Service's output.

7. Employee Monitoring & Location Tracking

The Service includes optional features that collect employee and vehicle location data (described in our Privacy Policy, Section 3). These features are off by default and are enabled by the Customer.

The Customer is the employer and the controller of this data. Before enabling any location or monitoring feature, the Customer must provide every notice and obtain every consent required by the laws of each jurisdiction where its workers are located — including any requirement of prior written notice or consent for employee location tracking.
The Customer must use these features only for legitimate business purposes, such as dispatching, job-site verification, and payroll attribution.
The Customer is solely responsible for its compliance with employment, surveillance, and privacy laws in its use of these features, and will indemnify us under Section 14 for any failure to comply.
We may suspend a monitoring feature if we reasonably believe it is being used unlawfully.

8. Electronic Signatures

The Service can capture electronic signatures and maintains evidence records (signer name, signature, timestamp, consent text, IP address, and browser details). We provide the capture and record-keeping mechanism only: the Customer is responsible for the content and enforceability of the documents it sends for signature, for verifying the identity and authority of its signers, and for determining whether electronic signature is legally sufficient for a given document type in its jurisdiction.

9. Integrations & Transfers You Direct

The Service lets the Customer connect third-party services (accounting, payroll, vehicle tracking, file storage, maps), register webhook endpoints, authorize third-party applications through our API, and let employees subscribe to calendar feeds. When the Customer (or its user) does any of these:

Data flows to that recipient on the Customer's instruction, and the Customer — not we — is responsible for the recipient, its security, and its use of the data.
Third-party services are governed by their own terms and privacy policies; we make no warranty about them and are not liable for their acts, omissions, errors, or outages (including sync errors they cause in the Customer's records).
We may suspend an integration, webhook, or API credential that we reasonably believe is compromised, abusive, or unlawful.
Capability links the Customer shares (proposals, RFIs, signature requests) are openable by anyone holding the link; the Customer is responsible for who it shares links with.

10. Service Availability & Backups

We aim for high availability but do not guarantee uninterrupted access, and no service-level commitment is offered under these terms. The Service may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our control. We maintain a backup process, but backups are provided as a recovery aid, not a guarantee: the Customer should regularly export and retain its own copies of records it cannot afford to lose (an export tool is provided), and the Service is not a system of record for statutory retention obligations. To the maximum extent permitted by law, we are not liable for losses arising from service interruptions or data loss.

11. Suspension & Termination

The Customer may cancel at any time, effective at the end of the current billing period.
We may suspend or terminate access (with notice where practicable) for material breach of these terms, non-payment, a security risk to the Service or other customers, or where the law requires it.
Upon termination, Customer Data is retained for 90 days for export, then deleted (see Section 12).
Sections 4, 6, 7, 8, 9, 12–17 survive termination.

12. Data Retention & Deletion

We retain Customer Data for the duration of the subscription. Upon account termination, Customer Data may be retained for up to 90 days to allow for data export, then deleted; encrypted backups age out over a further 30 days. Contact us at support@bowtie.app to request an export or early deletion.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy of output, or that the Service will be uninterrupted, error-free, or secure. No advice or information obtained from us or through the Service creates any warranty not expressly stated here.

14. Indemnification

The Customer will defend, indemnify, and hold us harmless from any third-party claim, and the resulting damages, penalties, and reasonable legal costs, arising from: (a) Customer Data; (b) the Customer's use of the Service in violation of these terms or the law; (c) the Customer's contracts, bids, warranties, or dealings with its own clients, suppliers, subcontractors, or workers; (d) the Customer's use of monitoring or location features without legally required notice or consent (Section 7); or (e) transfers the Customer directs to third parties (Section 9).

15. Limitation of Liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities, even if advised of the possibility; and (b) our total aggregate liability for all claims arising out of or relating to the Service or these terms will not exceed the greater of the fees the Customer paid us in the twelve (12) months before the event giving rise to the claim or one hundred U.S. dollars ($100). These limits allocate risk between the parties and are reflected in the pricing. Some jurisdictions do not allow certain exclusions or limits; in those jurisdictions the above applies to the fullest extent permitted. Nothing in these terms excludes liability that cannot be excluded by law.

16. Governing Law & Disputes

These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. The state and federal courts located in New Jersey have exclusive jurisdiction over any dispute arising out of or relating to these terms or the Service, and each party consents to venue there — except that either party may seek injunctive relief in any court of competent jurisdiction to protect its data or intellectual property. Each party waives any right to a jury trial to the extent permitted by law.

17. General

Entire agreement: these terms and the Privacy Policy are the entire agreement between us regarding the Service, unless a separately signed agreement exists, in which case that agreement controls.
Severability: if any provision is unenforceable, the rest remains in effect and the provision is enforced to the maximum extent permitted.
No waiver: not enforcing a provision is not a waiver of it.
Assignment: the Customer may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of the business, with notice.
Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
Notices: we give notices to the Customer's administrator email on file; legal notices to us go to the contact address below.

18. Changes to These Terms

We may update these Terms from time to time. We will notify your company administrator by email before material changes take effect. Continued use of the Service after changes constitutes acceptance; if the Customer does not agree, it may cancel under Section 11 before the changes take effect.

19. Contact

Questions about these Terms? Email us at support@bowtie.app.